Rain struggles to cancel debit order after months

I am starting a new review, because I no longer get a response from the previous, which has been active since last year December.

I have been wanting to stop my account since last year Oct. Rain is great, but they seem to lack any technical skill or internal support to terminate contracts and stop debit orders.

Every single month since Dec it has been the same story. Someone calls me, gets to the bottom of the issue and solves it. The next month when the debit order goes off I have to speak to a new person who solves the issue. The next month when the debit order goes off the cycle repeats. I've resorted to emptying the account , but the bank penalty fees are stacking up, because the debit order fails. After the last contact with Rain I was convinced that the issue was solved, so I started using the account again. But aure enough, this month Rain got their pound of flesh from me.

Whoever contacts me, please go through my other review to get the full history. Please, when you contact me, let it be to inform me that the issue is solved and there will be no more debit orders. It would also be great to be asked how much this problem is costing me in bank penalty fees, and perhaps offer compensation.