SP
Samantha P
1 reviews | Active since Mar 2023
02 Aug 2023, 02:41
RAIN, STOP TAKING MY MONEY!!!
I canceled my rain months ago and continue being billed. I cannot see "My Rain" on my homepage since cancelling. Numerous debit orders all different amounts went off my bank account within a couple of days from each other and without my consent or knowledge of it. furthermore, different amounts are being noted as "outstanding" or "in arrears" and I am not getting any assistance. THIS IS UNACCEPTABLE !!
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Replies (5)0
Replies (5)
Rain's replyOfficial
02 Aug 2023, 08:30Hi Samantha Petzer.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Aug 2023, 08:30
Official
Hi Samantha Petzer.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
SP
Samantha P's updateReviewer Update
02 Aug 2023, 14:54Ease could you advise if I am understanding your message correctly (quoted below)
I şelected the option to cancel on the Rain app and confirmation was given in a pop up. Then immediately my rain product is gone from homepage and I cannot even see if it's really canceled or still active because it's non existent. Unexplainable debit orders go off (sometimes ors 3 payments within 3 days) no approval from me or notification about the amounts or multiple debits from Rain. I see 3 different amounts that are apparently owing and when I raise this, you say it can only be canceled once paid up, until then thu accoun keeps increasing and is not canceled as confirmed when I selected yo cancel? How can I not see it if its not canceled? Are you not also saying that you will only investigate further once the account is paid up as per your statements?
"Upon further investigation and you first need to settle the outstanding amount on your account before we can cancel the service."
I şelected the option to cancel on the Rain app and confirmation was given in a pop up. Then immediately my rain product is gone from homepage and I cannot even see if it's really canceled or still active because it's non existent. Unexplainable debit orders go off (sometimes ors 3 payments within 3 days) no approval from me or notification about the amounts or multiple debits from Rain. I see 3 different amounts that are apparently owing and when I raise this, you say it can only be canceled once paid up, until then thu accoun keeps increasing and is not canceled as confirmed when I selected yo cancel? How can I not see it if its not canceled? Are you not also saying that you will only investigate further once the account is paid up as per your statements?
"Upon further investigation and you first need to settle the outstanding amount on your account before we can cancel the service."
SP
Samantha P's update02 Aug 2023, 14:54
Reviewer Update
Ease could you advise if I am understanding your message correctly (quoted below)
I şelected the option to cancel on the Rain app and confirmation was given in a pop up. Then immediately my rain product is gone from homepage and I cannot even see if it's really canceled or still active because it's non existent. Unexplainable debit orders go off (sometimes ors 3 payments within 3 days) no approval from me or notification about the amounts or multiple debits from Rain. I see 3 different amounts that are apparently owing and when I raise this, you say it can only be canceled once paid up, until then thu accoun keeps increasing and is not canceled as confirmed when I selected yo cancel? How can I not see it if its not canceled? Are you not also saying that you will only investigate further once the account is paid up as per your statements?
"Upon further investigation and you first need to settle the outstanding amount on your account before we can cancel the service."
I şelected the option to cancel on the Rain app and confirmation was given in a pop up. Then immediately my rain product is gone from homepage and I cannot even see if it's really canceled or still active because it's non existent. Unexplainable debit orders go off (sometimes ors 3 payments within 3 days) no approval from me or notification about the amounts or multiple debits from Rain. I see 3 different amounts that are apparently owing and when I raise this, you say it can only be canceled once paid up, until then thu accoun keeps increasing and is not canceled as confirmed when I selected yo cancel? How can I not see it if its not canceled? Are you not also saying that you will only investigate further once the account is paid up as per your statements?
"Upon further investigation and you first need to settle the outstanding amount on your account before we can cancel the service."
SP
Samantha P's updateReviewer Update
26 Aug 2023, 07:42Please advise then how the account is now R2335.55 outstanding? I then receive a mail advising if I upgrade Rain will "take care of any unpaid bills you have with us. This means all your outstanding invoices will be credited and marked as paid" and after some thought I decide to do the upgrade. The very next day I get an sms saying "Hi PETZER SAMANTHA, qualify for migration on your rain account by Paying 50% of your arrears R2335.55.".
I am confused yet again, I did the upgrade and now I must settle 50%? Please explain this to me.
Then when I login to rain I can now see myrain (all of a sudden) and it says " This product is pending migration to rainone.
This page will automatically update when your rainone is active." Again, confused. Please explain this?
I am confused yet again, I did the upgrade and now I must settle 50%? Please explain this to me.
Then when I login to rain I can now see myrain (all of a sudden) and it says " This product is pending migration to rainone.
This page will automatically update when your rainone is active." Again, confused. Please explain this?
SP
Samantha P's update26 Aug 2023, 07:42
Reviewer Update
Please advise then how the account is now R2335.55 outstanding? I then receive a mail advising if I upgrade Rain will "take care of any unpaid bills you have with us. This means all your outstanding invoices will be credited and marked as paid" and after some thought I decide to do the upgrade. The very next day I get an sms saying "Hi PETZER SAMANTHA, qualify for migration on your rain account by Paying 50% of your arrears R2335.55.".
I am confused yet again, I did the upgrade and now I must settle 50%? Please explain this to me.
Then when I login to rain I can now see myrain (all of a sudden) and it says " This product is pending migration to rainone.
This page will automatically update when your rainone is active." Again, confused. Please explain this?
I am confused yet again, I did the upgrade and now I must settle 50%? Please explain this to me.
Then when I login to rain I can now see myrain (all of a sudden) and it says " This product is pending migration to rainone.
This page will automatically update when your rainone is active." Again, confused. Please explain this?
SP
Samantha P's updateReviewer Update
26 Aug 2023, 21:45I would like to say thank you for confirming that my accouint has been cleared. I have arranged with the courier company regarding the delivery of the sim cards.
May I please ask for clarity on a few more things?
1- With the upgrade I will ONLY pay R959.00 a month, correct? On myrain it shows my next payment on 1 September is R999.00. Please advise as I upgraded and only give consent for R959.00.
2- How can I believe that Rain will not debit my account again as they see fit and when they see fit and whatever amounts they want? How do I know this will not happen again? And what will be done if it does happen again?
May I please ask for clarity on a few more things?
1- With the upgrade I will ONLY pay R959.00 a month, correct? On myrain it shows my next payment on 1 September is R999.00. Please advise as I upgraded and only give consent for R959.00.
2- How can I believe that Rain will not debit my account again as they see fit and when they see fit and whatever amounts they want? How do I know this will not happen again? And what will be done if it does happen again?
SP
Samantha P's update26 Aug 2023, 21:45
Reviewer Update
I would like to say thank you for confirming that my accouint has been cleared. I have arranged with the courier company regarding the delivery of the sim cards.
May I please ask for clarity on a few more things?
1- With the upgrade I will ONLY pay R959.00 a month, correct? On myrain it shows my next payment on 1 September is R999.00. Please advise as I upgraded and only give consent for R959.00.
2- How can I believe that Rain will not debit my account again as they see fit and when they see fit and whatever amounts they want? How do I know this will not happen again? And what will be done if it does happen again?
May I please ask for clarity on a few more things?
1- With the upgrade I will ONLY pay R959.00 a month, correct? On myrain it shows my next payment on 1 September is R999.00. Please advise as I upgraded and only give consent for R959.00.
2- How can I believe that Rain will not debit my account again as they see fit and when they see fit and whatever amounts they want? How do I know this will not happen again? And what will be done if it does happen again?
SP
Samantha P's updateReviewer Update
27 Aug 2023, 16:35Thank you for the update. I saw the missed calls this mornikng and tried calling back but was on hold for way too long.
SP
Samantha P's update27 Aug 2023, 16:35
Reviewer Update
Thank you for the update. I saw the missed calls this mornikng and tried calling back but was on hold for way too long.