KC
Kalavani C
1 reviews | Active since Jun 2022
25 Jun 2024, 07:34
Rain stole my money without permission from my bank account
I Cancelled my Rain, returned their router as well and had no outstanding balance with them. I confirmed this 4 times on phone call and asked them not to debit my account incorrectly as everything was returned and settled. Today they debit my account yet, I cancelled she rolled their stuff with a 0 balance on the account. What is wrong with this billing department of Rain. You phone them you have to hold over 30 minutes, then the call gets cut. Now Iam cry for my own money back. This is utter nonsense!!! Who gave them permission to take my money after canceling my bank details with them. Twice I checked on this. Someone from Rain needs to sort this out immediately! Stupid people who can't do their jobs correctly!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Jun 2024, 08:37Hi Kalavani C.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply25 Jun 2024, 08:37
Official
Hi Kalavani C.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KC
Kalavani C's updateReviewer Update
25 Jun 2024, 09:29RAIN GAVE me the month of May FREE!!! it is on a recording and an email from you. Now you are saying otherwise to lie, cheat and ***** peoples money. I am now reading the reviews of how many people cancelled and you still debiting their accounts. I asked for my banking details to be removed twice. NOWHERE did i sign or agree on any call for my services to continue and you STILL DEBIT my account without my permission for R569 - something I DID NOT AGREE you when you increased charges. Further more we must call RAIN hold for an hour and all different people take the call and dOnt know what is going on?? So you offer me MONTH of MAY FREE, which is post paid. I paid in APRIL, MAY was Free and i Cancelled and returned your router on 10th MAY to your instore Branch in TOWN SQAURE and i have your proof of email for MAY that is is FREE. Services Cancelled on 10th MAY. SO WHAT IS POSTPAID WHEN THE ACCOUNT IS AT A ZERO BALANCE??? YOU ARE ROBBING PEOPLE RAIN. IT IS ON RECORDING AND ON EMAIL THAT MY ACCOUNT IS NOT OWNING FOR JUNE AS I CANCELLED AND MAY WAS PAID ....SO YOUR POST PAID ANSWER ON MY ACCOUNT IS BULL****! NOW I MUST WAIT FOR MY OWN MONEY TO BE RETURNED TO ME BECAUSE YOU HAVE TO LISTEN TO RECORDINGS FOR 24HOURS!!!
RAIN IS FULL OF BULL**** WITH VERY BAD SERVICES AND THEIR WORKERS DONT KNOW WHAT THEY DOING, WITH EACH DIFFERENT PERSON YOU SPEAK TO.
THEY GIVE EVERYONE THE SAME REPLY ON HELLO PETER WITH NO INVESTIGATION.
RAIN IS FULL OF BULL**** WITH VERY BAD SERVICES AND THEIR WORKERS DONT KNOW WHAT THEY DOING, WITH EACH DIFFERENT PERSON YOU SPEAK TO.
THEY GIVE EVERYONE THE SAME REPLY ON HELLO PETER WITH NO INVESTIGATION.
KC
Kalavani C's update25 Jun 2024, 09:29
Reviewer Update
RAIN GAVE me the month of May FREE!!! it is on a recording and an email from you. Now you are saying otherwise to lie, cheat and ***** peoples money. I am now reading the reviews of how many people cancelled and you still debiting their accounts. I asked for my banking details to be removed twice. NOWHERE did i sign or agree on any call for my services to continue and you STILL DEBIT my account without my permission for R569 - something I DID NOT AGREE you when you increased charges. Further more we must call RAIN hold for an hour and all different people take the call and dOnt know what is going on?? So you offer me MONTH of MAY FREE, which is post paid. I paid in APRIL, MAY was Free and i Cancelled and returned your router on 10th MAY to your instore Branch in TOWN SQAURE and i have your proof of email for MAY that is is FREE. Services Cancelled on 10th MAY. SO WHAT IS POSTPAID WHEN THE ACCOUNT IS AT A ZERO BALANCE??? YOU ARE ROBBING PEOPLE RAIN. IT IS ON RECORDING AND ON EMAIL THAT MY ACCOUNT IS NOT OWNING FOR JUNE AS I CANCELLED AND MAY WAS PAID ....SO YOUR POST PAID ANSWER ON MY ACCOUNT IS BULL****! NOW I MUST WAIT FOR MY OWN MONEY TO BE RETURNED TO ME BECAUSE YOU HAVE TO LISTEN TO RECORDINGS FOR 24HOURS!!!
RAIN IS FULL OF BULL**** WITH VERY BAD SERVICES AND THEIR WORKERS DONT KNOW WHAT THEY DOING, WITH EACH DIFFERENT PERSON YOU SPEAK TO.
THEY GIVE EVERYONE THE SAME REPLY ON HELLO PETER WITH NO INVESTIGATION.
RAIN IS FULL OF BULL**** WITH VERY BAD SERVICES AND THEIR WORKERS DONT KNOW WHAT THEY DOING, WITH EACH DIFFERENT PERSON YOU SPEAK TO.
THEY GIVE EVERYONE THE SAME REPLY ON HELLO PETER WITH NO INVESTIGATION.
KC
Kalavani C's updateReviewer Update
25 Jun 2024, 10:25Sat on the phone for over an hour, the lady refused to give me her email address. She says email SUPPORT. With support no one know what's going on, all the proof of emails they don't know what to do with. There is no dedicated division to solving this queries. Now the bank says cancel my CARD! for this one account that was cancelled i must rearrange my WHOLE LIFE. It is ridiculous. No one from RAIN is getting back to me since 8am this morning.
KC
Kalavani C's update25 Jun 2024, 10:25
Reviewer Update
Sat on the phone for over an hour, the lady refused to give me her email address. She says email SUPPORT. With support no one know what's going on, all the proof of emails they don't know what to do with. There is no dedicated division to solving this queries. Now the bank says cancel my CARD! for this one account that was cancelled i must rearrange my WHOLE LIFE. It is ridiculous. No one from RAIN is getting back to me since 8am this morning.