Rain stole my money!

I've requested a cancelation in February 2022 and had no problem paying the February bill even though usage on the device was non existent for a few days. I was told that a collection of my device will be arranged. This was not honored.

Then end March, my account gets debited for R699 for something I cancelled and something I didn't use. I called rain and was told that I'll be called to arrange collection of device and once collected, my refund will be processed.

A month later, Rain.debits my account again without successfully filulfilling a promise they're made to me.

Now I'm owed R1400bin total.

I have still not had a call nor my money back. They a disgrace! This is a disgrace. How long should I wait to get my money and when will my account be cancelled?

I need help as Rain failed once again to deliver