RAIN STOLE MY MONEY

I requested a cancellation on the 1st of December which you logged ...you said that you are collecting month end , so why was I charged on the 31st of December when I had cancelled the service. Why am i paying double for a product I did not use

An amount of 390 was debited from my account twice... What was the purpose for this?? You guys are ******

I paid the full 530 for November please check your records. When I called your offices the lady that I spoke to confirmed that I was not supposed to be charged the 759.37 please check your records. I paid the full amount for November my Bank statement shows this. I paid 264 on the 12 of December and the balance of 264 was supposed to be debited at the end of December as per my conversation with your consultants... Why was I then debited more because there was no usage for December? The router was disconnected and ready for collection the whole of December. You say your calls are recorded, please go and listen to the conversation I had with Refilwe. The only amount which I owed you was 264 do where is the 700 coming from because all previous months were up to date

As I stated in my previous message I paid 264 on the 12th of December, this amount was a part payment of my November invoice. I now had an amount of 264 due to Rain which was to be paid on the 31st of December according to the payment plan I made with you. On 31 December an amount of 379.58 was debited twice instead of the amount of 264 which I owed you. I did not have any usage in December as the router was packed and ready for collection. If you check your records all of this corroborates. My question then is why was I debited 379.58 twice ? I did not have an invoice for December as there was no usage so why was I charged 379.58 twice instead of 264. I hope I have made myself clear. This back and forth is getting exhausting, I just want my money back.

Why am I charged for December when I didn't use the router?? It's the same thing I've been asking your agents. I spoke to Ramishka now on the phone and I asked her why I'm being charged for December when I didn't utilise the router? Do you charge people for a service that was not used??? Is that fair? No guys I want my money back. I didn't use anything for December your records show this.

I requested the service to be cancelled, so why charge me for a service I requested to be cancelled?

Why are your consultants saying I can get a refund for December. Can I please have the contacts of the billing department Because I am being told different things ...why are your consultants saying they are escalating to the billing department so they can refund me