BN
Bongani N

1 reviews | Active since Sept 2024

27 Sept 2024, 12:24

Rain Stole my money

Rain stole money from my bank account after I closed my account with them and now, they don't want to pay me back my money. They are gangsters who think they can do what they want when they want. When you call them, they send you to the call office in India where they say that they can't help you. In July 2024 on the first they when I was still on their network they tried to withdraw from my account but they found nothing. This was not in line with our agreement of only taking money on the 15th of every month. But because they had closed my services, on the 4th I made a payment and they reopened my services. On the 15th of the same month, they I was told that I needed to pay again because they said they didn’t get my payment. I paid again on the 16th of July just to keep the peace and have my internet up and running. But due to their bad services, I had decided to cancel my contract with them but they told me that I had to pay for August 2024 because I just can’t cancel. So, I told them that since I paid twice in July it shouldn’t be a problem, and its ok. They told me that it's ok and they checked every think it was fine. They sent me communication to say that I need to pay for August and said I didn’t pay. I explained to them what happened and I sent them my POP’s and again they said everything is fine. They came and took their equipment and it was all done after that. On the 25th of September 2024 they went into my account and took money from my account. I called them and told them of my situation and they told me that I didn’t pay for August 2024 and that’s why they did that. I told them of our previous communications and resent them the emails that have my bank statements showing my payments. They told me that my payments were declined and they didn’t get the payment. I’m told to go to my bank and ask them where my money went because they didn’t get it. The bank said the money went through and rain still won’t give me money back. I have had problems with them in the past but this is getting out of hand.

0
Replies (3)
Rain
Rain's reply27 Sept 2024, 12:43
Official
Hi Bongani N,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you.

Thank you.
rain.
BN
Bongani N's update27 Sept 2024, 22:13
Reviewer Update
I have sent the proof to you guys at least 5 times now and you still want me to send it again. But ill send again
BN
Bongani N's update27 Sept 2024, 22:30
Reviewer Update
sent both from my FNB and Capitec