Rain stole my money

In Jan 2024 I cancelled my subscription with rain. Didn't take a beat for an agent to call me to find out why and after confirming I would not get coverage she confirmed my cancellation. Low and behold on February the 1st my account was debited. I immediately notified rain that my account had been debited even though my subscription was cancelled. And every day after I have tried to log calls to get assistance. Nothing five days and as many logged complaints and nothing. They won't even give me the time of day - they owe me R529 and i haven't received so much as an email, call whatsapp or sms with the exception of the courier company who sent me an sms today to arrange collection of my router since I no longer have a subscription with rain. Rain owes me a refund- there should have been no deduction on my account this month and considering that signing up and hoping to stop me from cancellation got me call backs with the hour I have to assume this is invtentional to avoid a refund. I'm disgusted with this service!