Rain stole money from my credit card

I cancelled my 5G service on the Rain mobile app in February and it said a consultant will be in touch, when I didn't get any feedback, I went in the app and cancelled again, I got the same result, a consultant will be in touch. In April I went to Rain website and cancelled from there, only then did I get an acknowledgement of cancelation on email and a consultant then called me to arrange the return of their 5G router and informed me that they must get a 1 month notice and my last payment will be end of May 2022 even though I had initially cancelled in February. I let it slide just to get rid of it and then now in June 2022 they still took R699 again from my credit card, I have now been paying R699 for Rain and R699 for my fibre, this is not right, what kind of service provider does this? I want my money back.