sM
sunflower M
1 reviews | Active since Aug 2026
20 Aug 2026, 12:34
RAIN STOLE MONEY FROM MY ACCOUNT + ZERO SUPPORT - AVOID AT ALL COSTS
I got the Rain wifi router because I was desperate for internet. Biggest mistake ever.
Turns out the nearest Rain tower is 16km away from me so the router didn’t work AT ALL. Dead signal. I called Rain multiple times begging for help and every agent just told me "we can't help you".
Then it got worse. Rain is NOT a contract. So if I don’t pay for the service, don’t give it to me. Don’t force it down my neck by taking money from my account without my permission.
I NEVER gave them my banking details. I NEVER signed for a debit order. Yet they took money anyway.
I returned the router immediately since it was useless, and they promised me a full refund. That was over 3 weeks ago. Now every time I follow up they just give me stories and excuses. No refund, no accountability.
This is daylight *******. They sell you a product that doesn’t work in your area, ***** money from your account without consent, and then ghost you when you ask for your money back.
Rain are *****sters. Do NOT give them your money or your bank details.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
20 Aug 2026, 12:41Hi sunflower M,
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Rain's reply20 Aug 2026, 12:41
Official
Hi sunflower M,
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We will be in touch to further assist.
Regards,rain.
sM
sunflower M's updateReviewer Update
20 Aug 2026, 13:27My email address is ***, my phone number is ***. I called earlier and was told I will not receive the refund that I was promised.
sM
sunflower M's update20 Aug 2026, 13:27
Reviewer Update
My email address is ***, my phone number is ***. I called earlier and was told I will not receive the refund that I was promised.
sM
You state the charge is for July on a postpaid SIM. However:
1. I never authorized postpaid or gave consent for debit orders.
2. I never provided Rain with my banking details. Where did you get them from?
3. I called you as soon as you took the money from my account. I was promised a refund nonetheless. You then said it is against company policy to schedule a cancellation in the middle of the month, which was when the ******** deduction from my account took place. You promised me that as soon as the router is fetched you will process the refund IMMEDIATELY.
I kept my end of the deal and returned the router. Why can you not keep yours?
Do you know that in South Africa a verbal agreement is as tangible as a written agreement?
Do you know that what you are doing is ******* and unprofessional?
Do your clients know you ***** their banking details behind their backs to later ***** money from their bank accounts without their consent?
sunflower M's updateReviewer Update
20 Aug 2026, 15:36You state the charge is for July on a postpaid SIM. However:
1. I never authorized postpaid or gave consent for debit orders.
2. I never provided Rain with my banking details. Where did you get them from?
3. I called you as soon as you took the money from my account. I was promised a refund nonetheless. You then said it is against company policy to schedule a cancellation in the middle of the month, which was when the ******** deduction from my account took place. You promised me that as soon as the router is fetched you will process the refund IMMEDIATELY.
I kept my end of the deal and returned the router. Why can you not keep yours?
Do you know that in South Africa a verbal agreement is as tangible as a written agreement?
Do you know that what you are doing is ******* and unprofessional?
Do your clients know you ***** their banking details behind their backs to later ***** money from their bank accounts without their consent?
sM
sunflower M's update20 Aug 2026, 15:36
Reviewer Update
You state the charge is for July on a postpaid SIM. However:
1. I never authorized postpaid or gave consent for debit orders.
2. I never provided Rain with my banking details. Where did you get them from?
3. I called you as soon as you took the money from my account. I was promised a refund nonetheless. You then said it is against company policy to schedule a cancellation in the middle of the month, which was when the ******** deduction from my account took place. You promised me that as soon as the router is fetched you will process the refund IMMEDIATELY.
I kept my end of the deal and returned the router. Why can you not keep yours?
Do you know that in South Africa a verbal agreement is as tangible as a written agreement?
Do you know that what you are doing is ******* and unprofessional?
Do your clients know you ***** their banking details behind their backs to later ***** money from their bank accounts without their consent?
sM
sunflower M's updateReviewer Update
20 Aug 2026, 15:40By the way my review is not the only one of this nature . I'm not the only person you've done this too. When I choose to no longer pay for a service, do not give it to me. Taking money from my account without my permission is wrong. And again I ask, WHERE did you get my banking details. I no longer feel safe having money in my account because an unauthorized party has access to it. Why do you have my banking details?
sM
sunflower M's update20 Aug 2026, 15:40
Reviewer Update
By the way my review is not the only one of this nature . I'm not the only person you've done this too. When I choose to no longer pay for a service, do not give it to me. Taking money from my account without my permission is wrong. And again I ask, WHERE did you get my banking details. I no longer feel safe having money in my account because an unauthorized party has access to it. Why do you have my banking details?
sM
sunflower M's updateReviewer Update
20 Aug 2026, 15:43RAIN IS NOT A CONTRACT, I AM NOT OBLIGATED TO PAY WHEN I NO LONGER WANT YOUR SERVICE. IF I WANTED AN OBLIGATION I WOULD'VE OPTED FOR A CONTRACT. YOUR INTERNET WAS BUMS ANYWAYS, YOU NEVER DID ANYTHING ABOUT IT BESIDES ME CALLING, WHY WOULD I WANT TO CONTINUE PAYING FOR A SERVICE THAT NO LONGER SERVES ME?
sM
sunflower M's update20 Aug 2026, 15:43
Reviewer Update
RAIN IS NOT A CONTRACT, I AM NOT OBLIGATED TO PAY WHEN I NO LONGER WANT YOUR SERVICE. IF I WANTED AN OBLIGATION I WOULD'VE OPTED FOR A CONTRACT. YOUR INTERNET WAS BUMS ANYWAYS, YOU NEVER DID ANYTHING ABOUT IT BESIDES ME CALLING, WHY WOULD I WANT TO CONTINUE PAYING FOR A SERVICE THAT NO LONGER SERVES ME?
sM
sunflower M's updateReviewer Update
20 Aug 2026, 15:44You comapny is trash and I hope that South Africa realizes sooner rather then later.
sM
sunflower M's update20 Aug 2026, 15:44
Reviewer Update
You comapny is trash and I hope that South Africa realizes sooner rather then later.
sM
sunflower M's updateReviewer Update
20 Aug 2026, 15:44An *********** entity is what you are
sM
sunflower M's update20 Aug 2026, 15:44
Reviewer Update
An *********** entity is what you are