1 reviews | Active since Mar 2009
Rain still no support... ongoing lack of support from rain
Once Again, Issue with Rain, Once Again NO SUPPORT.
Tickets opened 1 June... ***4 Rain upgraded my account from a 60mb account to an uncapped account without my authority? I downgraded in the first place because their is no way to even get close to 100mb with Rain Internet last year, and when checking my billing, I see2-3 invoices for 100mb+ account??? NO, I didn't request that? Its now almost 3 weeks later, and I still dot have a response/call back or anything on my ticket?
I also requested a new sim to replace the sim that was ****** (Did it the same day), and it said I would have the new sim within 3-5 business days? Maybe you should add 2 zeroes behind that number, because last time it took you a year to send a new sim, while collecting my money every month for Rain One Subscription!
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
We apologize for the delay , we are glad we could be of assistance"
No Assistance was provided?? Still waiting for my call in business hours, not Sunday, (as you did, and not at all related to the issues I have?), as previously stated, "respect clients privacy" is not something you can do!
We apologize for the delay , we are glad we could be of assistance"
No Assistance was provided?? Still waiting for my call in business hours, not Sunday, (as you did, and not at all related to the issues I have?), as previously stated, "respect clients privacy" is not something you can do!