lA
limeez A
1 reviews | Active since Jun 2021
01 Sept 2025, 17:03
Rain still deducting after cancellation – I want my refund
I cancelled my Rain WiFi on 22 April 2025 via the app, I did not receive any reference number but I took screenshots of the cancellation. I requested for the router to be collected via the app, not attempt was made for collection at all, yet Rain has continued to deduct money from my account, totaling R2,905.
They deducted again on 27 August and even attempted to deduct again today 01 Sept. Despite logging requests and escalation calls, nothing has been resolved.
My bank is unable to do reversals or stop the deductions.
I demand my full refund of R2,905 and confirmation that no further deductions will be made or I will escalate this matter to the Ombudsman within 7 working days.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
01 Sept 2025, 17:11Hi limeez
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Sept 2025, 17:11
Official
Hi limeez
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
lA
limeez A's updateReviewer Update
02 Sept 2025, 07:34Another R589 deducted from my bank account this morning this is besides the R589 that was deducted on 27 August. I want a refund of all these premiums. This is DISGUSTING SERVICE. I have to deal with bots all the time and no one gets back to me. Even when I called the call centre and spoke to Al he said that he would escalate the matter but nothing came of it. I paid R589x2 in the last week. After cancelling and logging numerous cancellation requests!!!
lA
limeez A's update02 Sept 2025, 07:34
Reviewer Update
Another R589 deducted from my bank account this morning this is besides the R589 that was deducted on 27 August. I want a refund of all these premiums. This is DISGUSTING SERVICE. I have to deal with bots all the time and no one gets back to me. Even when I called the call centre and spoke to Al he said that he would escalate the matter but nothing came of it. I paid R589x2 in the last week. After cancelling and logging numerous cancellation requests!!!
lA
limeez A's updateReviewer Update
05 Sept 2025, 14:21Good day
I have already sent the screenshots to the email provided. I have not received any further communication around the refund since logging this complaint and after dealing with your customer care. The router was collected today, but no further feedback received. Yet again, terrible service this after being a customer of Rain more than 5 years!
I have already sent the screenshots to the email provided. I have not received any further communication around the refund since logging this complaint and after dealing with your customer care. The router was collected today, but no further feedback received. Yet again, terrible service this after being a customer of Rain more than 5 years!
lA
limeez A's update05 Sept 2025, 14:21
Reviewer Update
Good day
I have already sent the screenshots to the email provided. I have not received any further communication around the refund since logging this complaint and after dealing with your customer care. The router was collected today, but no further feedback received. Yet again, terrible service this after being a customer of Rain more than 5 years!
I have already sent the screenshots to the email provided. I have not received any further communication around the refund since logging this complaint and after dealing with your customer care. The router was collected today, but no further feedback received. Yet again, terrible service this after being a customer of Rain more than 5 years!
lA
limeez A's updateReviewer Update
08 Sept 2025, 08:46I sent all the screenshots to the email address you provided above. It is a week later and still no response. I am going to refer this matter to the Ombudsman. This is exactly the terrible service RAIN provides, since my cancellation its a back and forth no resolution but deducting my money non stop no refund processed to date!
lA
limeez A's update08 Sept 2025, 08:46
Reviewer Update
I sent all the screenshots to the email address you provided above. It is a week later and still no response. I am going to refer this matter to the Ombudsman. This is exactly the terrible service RAIN provides, since my cancellation its a back and forth no resolution but deducting my money non stop no refund processed to date!
lA
I have also added the reference numbers of previous contact made.
I received a call from your cancellation department the same week who assured me that your billing team will contact me regarding the refund. I have not even received any contact from anyone from Rain since then in either regard.
limeez A's updateReviewer Update
11 Sept 2025, 10:25I responded to your email on 01/09/ - 18:40.
Subject: Rain still deducting after cancellation – I want my refund - Hello Peter Complaint
Subject: Rain still deducting after cancellation – I want my refund - Hello Peter Complaint
I have also added the reference numbers of previous contact made.
I received a call from your cancellation department the same week who assured me that your billing team will contact me regarding the refund. I have not even received any contact from anyone from Rain since then in either regard.
lA
limeez A's update11 Sept 2025, 10:25
Reviewer Update
I responded to your email on 01/09/ - 18:40.
Subject: Rain still deducting after cancellation – I want my refund - Hello Peter Complaint
Subject: Rain still deducting after cancellation – I want my refund - Hello Peter Complaint
I have also added the reference numbers of previous contact made.
I received a call from your cancellation department the same week who assured me that your billing team will contact me regarding the refund. I have not even received any contact from anyone from Rain since then in either regard.
lA
limeez A's updateReviewer Update
15 Sept 2025, 21:22This is absolutely ridiculous. I added all my reference number when I made contact. Even after I spoke to your service centre, that guy confirmed that he was going to ensure that the cancellation is processed. What gave you the right to deduct 2 premiums in the same week for a service I was not even making use of. I did process the cancellation, but I received no confirmation on the app hence me going back to the screens to ensure that I took screenshots of the steps I followed. I am not accepting this. What about my premiums that you deducted on the 27 Aug and the 2 September, this after I spoke to your service centre and logged the incidents with your bot.
lA
limeez A's update15 Sept 2025, 21:22
Reviewer Update
This is absolutely ridiculous. I added all my reference number when I made contact. Even after I spoke to your service centre, that guy confirmed that he was going to ensure that the cancellation is processed. What gave you the right to deduct 2 premiums in the same week for a service I was not even making use of. I did process the cancellation, but I received no confirmation on the app hence me going back to the screens to ensure that I took screenshots of the steps I followed. I am not accepting this. What about my premiums that you deducted on the 27 Aug and the 2 September, this after I spoke to your service centre and logged the incidents with your bot.