Rain still debiting my account..part 2

on the 03/10/2020 I posted a complaint on this platform whereby I shared the frustration that I have been experiencing with Rain. I received a response to my Hellopeter review that someone would make contact with me.... to-date.. NOTHING!

I did however receive 1 x R250 refund paid into my bank account - which I am really happy for, except: I was billed for Aug, Sept and now for Nov... yes, Nov. I have been out of pocket for the amount of R750 now, for a service that I cancelled in July.

just as a reminder my complaint on the 03/10/2020 was " have tried several times to cancel the rain service...but to no avail. I am still being charged for a service which I cancelled in June. I have been contacted by a service consultant but no resolution... I provided feedback when rating the service of the consumer care consultant-stating that the issue has not been resolved, but still no response nor resolution. Now, months later...my bank account is still being debited the R250.

This is really poor form and lack of accountability I am not even going to mention the internet downtime and super slow speeds."