Rain still billing me months after cancellation – no resolution despite multiple escalations

I am writing this out of sheer frustration with Rain’s complete failure to resolve an obvious billing error on my account.

Account holder: Dr Ewoudt Cloete Account number: ***5 Original cancellation request: 10 September 2025 Cancellation *** Subsequent billing dispute *** (call on 2 December 2025)

On 10 September 2025, I phoned Rain and requested that my account be cancelled. I received reference ***9 and was told the cancellation would be processed.

Despite this, I have continued to be billed for October, November and December 2025, including Invoice ***7 dated 01/12/2025 for R819, and my account now shows an outstanding balance of around R3,276 – for months after I asked for the service to be cancelled.

Over the past few weeks I have:

Chatted to multiple Rain consultants

Been told repeatedly that I will “be contacted with an updated statement”

Been told by others simply to “pay the outstanding balance”

Yet no one has actually fixed the problem or provided a corrected statement. I am stuck in an endless loop of empty promises and hand-offs between agents and chatbots, while the incorrect balance just grows.

To be clear: I am willing to pay for September 2025 as the final month, since that’s when I requested cancellation.

I do not accept liability for charges from October 2025 onwards, as the account should not have remained active or billable after 10 September.

At this point, I regard this as unreasonable and unacceptable treatment of a customer who followed the correct process and has clear proof of cancellation and follow-ups. Unless this is resolved urgently, I will escalate the matter to ICASA and the Consumer/Telecoms Ombud with all relevant reference numbers, invoices and correspondence.

Desired outcome: 1. Immediate closure of my account backdated to 10 September 2025 (per cancellation ref ***9).

2. Full reversal of all charges for October, November and December 2025.

3. A corrected final statement showing only the amount legitimately due for September 2025, which I will settle.

4. Written confirmation that my account is cancelled and that no further billing will occur.

I hope Rain will finally take ownership of this issue and resolve it properly.