Rain *****s your money!!!

I called on the 8th of April requesting my services to be canceled because as much as I’m paying for WiFi it never works! The lady Joslyn said she would escalate my query and the cancellation department will contact me within 24-48 hours to cancel, even confirmed my address to come collect the router. Today the 22nd of April I call back to confirm that the cancellation is going ahead, lo and behold nothing has been done on my account and no cancellation has been scheduled!!! When I asked to be put through to the cancellation department they say they cannot do that I now need to wait another 24-48 hours for the “nonexistent” cancellation department to get back to me. I proactively contacted rain in the beginning of the month to avoid being debited again because I have had to subscribe to another WiFi provider because this stupid 5G never works! And now at the end of the month they tell me my services have not been scheduled to cancel! Which means I’m not going to be billed again for something that doesn’t work! Do yourself a favor and don’t waste your time getting useless service from this useless provider!!! I am extremely upset!!!