Rain *****ing my money

So after asking for my sim to be deactivated and being told i manually pay for the sim and its not debit ordered by the call center staff I spoke to, today I was debited despite not being able to use the sim in the area I’m in at all.The call center told me I have to pay for using the sim the previous month which is a lie because the month before I had to pay manually when I wanted the sim to be active in order to be used for the month ahead.Meaning the logic that I then had to pay backwards for internet used when a month ago I had to pay Before the sim could be used makes no sense at all.I can’t use the sim at all in my area and I think it’s beyond grosse to ***** money from your customers using slimy tactics when up until this point I had no issue with the company and just wanted my sim deactivated because I can no longer use it.Finding out that you guys would rather ***** my money than earn it though is a huge turn off from the company and I’m now in the same box as everyone who would absolutely 100% not recommend you guys.Can you Please refund my money back to my account? I’m paying for a service you can’t provide me