Rain - *****ing money, no call centre, no ticketing system, no accountability, Automated robot response to complaints on hello Peter. DO NOT USE THEM whatever you do.

Item: Rain
Rating: 1
Author: Stephen W

Original complaint made on 1 July, they have an automated "bot" response, which I am 100% sure will be the EXACT same automated response on this post. watch and see how they take their clients for a fool. This will be their auto response

"Hi Stephen,

Trust you are well and keeping warm. Please accept my humble apologies for the service that you have received thus far. Please be advised that one of our agents will be in contact with you to assist you. Stay safe. Regards

Made up name"

Original complaint here

https://www.hellopeter.com/rain-internet-service-provider/reviews/do-not-use-rain-whatever-you-do-they-are-terrible-***#

I will be taking them to small claims court once the lockdown is over and I will sue them for *****ing money out of my account

Helpful (0)

Replies (2)

Rain's replyOfficial

23 Jul 2020, 10:08

Hi Stephen

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply23 Jul 2020, 10:08

Official

Stephen W's updateReviewer Update

23 Jul 2020, 10:14

Whoop there the automated response is. See. the EXACT same wording as the two previous replies, just with a different name. Surely this should be against Hello Peter regulations? having a bot reply to complaints?

Stephen W's update23 Jul 2020, 10:14

Reviewer Update