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D/NE/dP
Danie / Natalie Engelbrecht / du Plessis

1 reviews | Active since Nov 2020

02 Mar 2021, 07:43

RAIN *****ING MONEY

I cancelled my rain internet in January 2021, as per my account it showed that my sim card/service will be cancelled at the end of February and that my last payment will go off on the 1st of March, my payment went off but on my rain account it now shows that my sim cad/service will now only be cancelled at the end of March and that my last payment will be on the 1st of April.. What utter **** is this, I cancelled you can't just move my cancellation forward to another month just so that you can ***** money, I HAVE NOT BEEN USSING THIS SERVICE FOR OVER A MONTH, I HIGHLY SUGEST YOU CANCELL MY SIM CARD/SERVICE WITH IMMEDIATE EFFECT, I will also be going to the bank to stop this and to reverse my payment if you do not sort this out today.

0
Replies (6)
Rain
Rain's reply02 Mar 2021, 08:23
Official
Good morning Danie.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa

D/NE/dP
Danie / Natalie Engelbrecht / du Plessis's update02 Mar 2021, 08:40
Reviewer Update
I do have an open ticket on your system it is under my Partners name - Natalie du Plessis
D/NE/dP
Danie / Natalie Engelbrecht / du Plessis's update02 Mar 2021, 10:18
Reviewer Update
Ticket number - *** & *** could you URGENTLY resolve this matter and cancel my sim card with immediate affect
D/NE/dP
Danie / Natalie Engelbrecht / du Plessis's update02 Mar 2021, 10:18
Reviewer Update
ticket nr*** & ticket nr***
D/NE/dP
Danie / Natalie Engelbrecht / du Plessis's update02 Mar 2021, 10:20
Reviewer Update

  1. *** Ticket nr: five, five, eight, nine, three, eight, two
  2. *** Ticket nr: five, five, eight, eight, two, four, three

could you URGENTLY resolve this matter and cancel my sim card with immediate affect
D/NE/dP
Danie / Natalie Engelbrecht / du Plessis's update03 Mar 2021, 09:52
Reviewer Update
I cancelled my rain internet in January 2021, as per my account it showed that my sim card/service will be cancelled at the end of February and that my last payment will go off on the 1st of March, my payment went off but on my rain account it now shows that my sim cad/service will now only be cancelled at the end of March and that my last payment will be on the 1st of April.. What utter **** is this, I cancelled you can't just move my cancellation forward to another month just so that you can ***** money, I HAVE NOT BEEN USSING THIS SERVICE FOR OVER A MONTH, I HIGHLY SUGEST YOU CANCELL MY SIM CARD/SERVICE WITH IMMEDIATE EFFECT, I will also be going to the bank to stop this and to reverse my payment if you do not sort this out today.


  1. ********** Ticket nr: five, five, eight, nine, three, eight, two
  2. ********** Ticket nr: five, five, eight, eight, two, four, three

could you URGENTLY resolve this matter and cancel my sim card with immediate affect