Rain - stay clear, they are ******* and refuse to resolve issues

This post is out of

absolute frustration! I upgraded to a new package in July. They were supposed to cancel my old post paid package and bill me for the new pre paid package. They sent the new router and activated it immediately, yay. Unfortunately they have never cancelled the original package despite numerous promises to do so. They now keep on charging me for both packages. I'm now paying over R2k per month despite repeated calls and supposed promises that the issue is resolved. Rain now owes me 2k due to over billing. The problem is the Philippines help desk does nothing but lie, and the south African *****s do not provide a head office contact number. I am trying to contact the CEO, but of course that office is protected from clients