Rain speed sucks!

I have been with Rain since 2019 on their premium package and in the beginning, I had some issues that were addressed by them installing an outdoor router. Most of the time I had download speed around 300mbps and upload speed around 100mbps. Rain then changed their packages to include 2 sim cards with 60min call time and 2gb data and from there the issues started. You are lucky if you even get 10meg download and 10meg upload, I have reported it to them on numerous occasions and have various ticket numbers. They never contact you and when you call and give them your ticket numbers you get told that the ticket has been closed as the issue was resolved. The issue is never resolved and I insisted that it be escalated and it was referred to a specialist who made contact and tried to assist. He kept following up and it went well while he kept checking in on me. Needless to say, as soon as he stopped checking I am back to the same horrible internet speed at night when you want to use the internet. I was told that my router is outdated and they suggested upgrading to a 101 router which turned out not to be the issue and I am now paying for 2 packages because they took it as a new package instead of just upgrading the router. I tried resolving the payment issue and was told they cannot open a ticket for the wrong amount taken as long as the ticket for the connection issue is open. The upload speed is terrible and they tell me it is not important because they priorities download speed which is absolute *******. I expect the service I am paying for with proper upload speed as it was. Speed test right now 20.63mbps Download & 6.97mbps but I pay for a premium subscription. If you are thinking of going with Rain please consider other options!