Rain South Africa Refund

I’m fuming 😤!! I was billed when I shouldn’t have been. I phoned to request a refund on 1 April, i was told it will be “escalated to the billing department”.

I phoned again in 3 April, to be told that nothing has been escalated to the billing department.

I phoned again on Thursday, 13 April, again i was informed that AGAIN nothing was escalated to the billing department. Got a call back on Friday, 14 April, stating “it has been escalated to the billing department”.

Phoned again today to follow up, another query has been escalated to the billing department.

I have spoken to multiple customer care agents. I get the same “it has been escalated to the billing department” over and over again. Now i have multiple references numbers regarding the same issue.

How many times does it need to be “escalated to the billing department” before someone gets in contact with me to sort this out.

Its been half a month already. How long do i have to wait for a refund.

Rain 4G & 5G Network review #RainSouthAfrica Network!