RAIN SOUTH AFRICA IS THE WORST NETWORK EVER. MONEY IS WHAT THEY ARE GOOD AT TAKING.

If there was a zero they deserve it. I had been with rain for a while and had poor service through out. My last experience with them has been nothing but hell. I’m the month of September my wifi was not connecting at all. At first I thought it was just as per their normal, poor connection that will return eventually. I went for a full week without any connection and I had reported to them only to get those automated responses mostly. I went on for a whole 3 weeks to my surprise without any connection. Mind you I had been seeking for assistance from rain customer service, went to their page on twitter and Facebook but all they ever do is tell you to reboot, move router to a different spot but non of these were actually helping and non of the stuff from rain even bothered to call. This became very frustrating as my work was on hold and most of my personal commitments. All rain ever does is send you a text that they received a complaint from me and an urgent will call me. I waited for 3 weeks for that urgent that never called. End of September after 3 weeks of no connection I requested to cancel my SIM card and their service to me. I had no contract with them or what so ever. My deal with them was a month to month prepaid. They responded saying they acknowledge my request for cancellation. Now this was the first time they actually stood up and did follow up I was even surprised that that do call customers because when I had a problem non of that happened. Only on cancellation that I got to be popular with them. I say popular because then they knew how to even email me and call more than once a day even. I have never used their SIM card since then and not by my choice ideally they decided for me. I then got myself a good fibre from else where. On the 16th I woke up with my phone giving me 2 notifications of debits from Rain and I fumed because 1- what are they paying themselves for exactly. When I queried this one response was that even if the sim is not in use they still debit. MINE WAS NOT WORKING HENCE IT WAS NOT IN USE AND I CANCELLED IT IT WAS USELESS. I have been going back and forth with them trying to explain something that doesn’t make sense except them justifying their looting my account. I checked my bank statement only to find they actually did 3 DEBITS NOT TWO….THREE. They not even remorseful of their lack of good service, the fact that I stayed with them through out with their poor service, that I went on with no connection and no help from them for full 3 weeks instead they have the nerve to feel entitled to the money they took out from my account. I still want to know WHAT ARE THEY PAYING THEMSELVES FOR?

How did you come up to that amount of refund? I have these transactions from my bank statement on query

1•Transaction date: 15-11-2021 Description: Rain Bryanston. Money out: R479

2•Transaction date: 15-11-2021 Description: Rain Bryanston Money out: R231.77

3•Transaction date 11-2021 Money out: R59.00 Description: Rain Cape Town