Rain South Africa

I am extremely dissatisfied with Rain’s billing practices and handling of my account.

I formally cancelled my contract on 27 January 2026. Despite this, Rain deducted R825 from my account in March 2026, claiming billing had already been processed prior to my cancellation. I comp**** with all their requirements, including returning the router, and was informed that the R825 would be forfeited due to the timing of my cancellation.

However, on 1 April 2026, Rain proceeded to deduct a further R825 from my account without authorization. After numerous follow-ups and delayed responses, I was then informed that I still allegedly owe them R825.

This is unacceptable and raises serious legal concerns.

In terms of the Consumer Protection Act (CPA), consumers have the right to fair, transparent, and responsible billing. Furthermore, under the Electronic Communications and Transactions Act and general contract law principles, no service provider may continue billing or deduct funds after a valid cancellation has been effected.

Additionally, unauthorized debits may constitute a breach of my rights under the National Credit Act and could be considered ******** debit order practices.

I hereby request:

* A full refund of the ********ly deducted R825 (April 2026) * Written confirmation that my account is fully settled with a zero balance * Immediate cessation of any further billing or collection attempts

Failing resolution, I will escalate this matter to the National Consumer Commission, the ICASA, and pursue further legal remedies available to me.

This experience reflects extremely poor service, lack of accountability, and disregard for consumer rights. I strongly caution others before entering into any agreement with Rain.