RAIN - SLOWEST 4G I'VE EVER HAD at 0.2mbps AVERAGE

What is the point of providing a 4G service with speeds that are on average 0.2mbps. Seriously I cannot work, pages do not load, continuous timeouts, cannot stream anything properly and even whatsapp is slow to respond. Also I have reported this more than 5 times, by live chat and email and still have NEVER had anyone contact me. It's like ordering salmon in a restaurant an being served a fishfinger. I am deeply disappointed in the data quality.