MM
Mbalenhle M
1 reviews | Active since Jun 2024
12 Nov 2024, 08:59
RAIN SIM CARD - NO NETWORK , CANT MAKE CALLS !!
I'm struggling to make calls on my new rain SIM card for over a month I've complained about this they only escalated the matter on Monday the 11th of November. It's been a full month of me calling their support team to assist, I keep being told the matter is being escalated and no one comes back to me. It's a simple sim swap and they're failing to do so!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
12 Nov 2024, 09:06Hi Mbalenhle M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Rain's reply12 Nov 2024, 09:06
Official
Hi Mbalenhle M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We will reach out to you shortly.
Regards,
rain.
MM
Mbalenhle M's updateReviewer Update
12 Nov 2024, 09:08To make matters worse I called at 09:00am 12/11/2024 asking for feedback on my escalation, the agent said I'd have to wait for the logistics team to get back to me which I've been told for three days straight with no one getting back to me, I then asked to speak to a team leader/ supervisor and the agent put me on hold until the music stopped and she dropped the call on her end, I'm enraged and frustrated at this point I just want the sim swap to be done so I can make calls/ receive calls!!!! And RAIN your support team needs to do better the way that agent handles the situation was uncalled for
MM
Mbalenhle M's update12 Nov 2024, 09:08
Reviewer Update
To make matters worse I called at 09:00am 12/11/2024 asking for feedback on my escalation, the agent said I'd have to wait for the logistics team to get back to me which I've been told for three days straight with no one getting back to me, I then asked to speak to a team leader/ supervisor and the agent put me on hold until the music stopped and she dropped the call on her end, I'm enraged and frustrated at this point I just want the sim swap to be done so I can make calls/ receive calls!!!! And RAIN your support team needs to do better the way that agent handles the situation was uncalled for
MM
Mbalenhle M's updateReviewer Update
12 Nov 2024, 09:29Thanks for reaching out, I've sent the image via email and look forward to your response
MM
Mbalenhle M's update12 Nov 2024, 09:29
Reviewer Update
Thanks for reaching out, I've sent the image via email and look forward to your response
MM
Mbalenhle M's updateReviewer Update
12 Nov 2024, 15:02I'd like to thank you for all the efforts from the team to ensure this matter was resolved so quickly, I truly appreciate it and remain a happy and loyal customer. Thanks once again
MM
Mbalenhle M's update12 Nov 2024, 15:02
Reviewer Update
I'd like to thank you for all the efforts from the team to ensure this matter was resolved so quickly, I truly appreciate it and remain a happy and loyal customer. Thanks once again