Rain SIM card - ****************

I have to start off by saying in terms of coverage and signal strength, I give Rain a straight 5.Having said that, I give them a minus10 for not refunding my R479 debited for a sim card that I never activated (apparently it was automatically activated after RAM delivered it) If I never used the service for that particular SIM card ( Inver even took it out of its packaging}, WHAT EXACTLY AM I BEING BILLED FOR? I consider this to be ****************.This is the response I got from their support desk, 6 days after I lodged a complaint. Below is the response I got... deciphered, I think it simply means, "sorry for you we managed to get our greedy hands on your R479, and we're not giving it back". Good day Mercy Hope this mail finds you well. Kindly note the the sim card has been cancelled, however we are unable to refund as the matter has be reported within the 1st 30 days for a refund. Thanks, Teboho Lenka