Rain Sh*t Service

Hi so I ordered a Rain sim card on the 24th of June, it was delivered on the 26th of June. Started using it on the 27th of June. Everything went well and on the 9th of July it was just offline up until now. I have sent emails, logged messages via their support, I have even sent messages via facebook, and Rain just don't do anything. there is no contact number for them, so you have to make use of these platforms. eventually someone responded and said that it could be my APN settings. I had that checked, and nothing was wrong, it showed that rain is not responding. then we were told maybe it's payment, but they debit my account on the 4th of July and my next payment is only due on the 1st of August. So my rain account is still offline with absolutely no assistance, you only get automated responses and reference numbers and they even have the nerve to ask for their services to be rated. Hello I need this nonsense to be sorted please, I cant be rating sh*t .