1 reviews | Active since Dec 2016

23 Sept 2024, 10:58

RAIN - SHOCKING CUSTOMER SERVICE

This must be one of the WORST companies out there concerning customer support. You spend hours on the phone trying to reach them, when you cannot there is an option to ask to lodge a support call, I did so twice and 5 days later still haven't heard from them, you cant reach them by e-mail. Bottom line is you CANNOT reach them. Also, there is NOTHING on their site to cancel a service. I highly recommend that if you are looking for 4G or %G WiFi service DO NOT USE THEM. Their customer service is SHOCKING.

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Replies (1)
Rain
Rain's reply23 Sept 2024, 11:09
Official
Hi Graeme,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We will be in touch to assist with the matter.

Regards,
rain.