RAIN = S.H.1.T SERVICE

Dear Rain, the fact that your customer service (non-existent) are pathetic, does not mean that you can use covid-19 as an excuse to make it even worse. You must be making a lot of money so you don't worry about losing a couple of customers, or just maybe you think that your customers are a bunch of desperate idiots that don't have other choices. You are quick to take orders for new services and to take our money. You are concerned about protecting your customers and staff from covid-19, by not providing a platform or options on your site where one can get hold of a consultant via mail or phone. I havn't heard of anyone getting infected by e-mails or phones. Half the country is working remotely these days, including your sales departments, but not your customer services. I tried to cancel my service before attempting an upgrade, by sending 12 emails from 31March to 11april, not to mention hours spent on your online chat, holding on calls (would you like to see my phone bill???) to your center, and this was during the initial lock down. I eventually resorted to stopping payment. Now that the lock down has progressed down the levels, these channels of communication are non-existent and there aren’t even options on your web page (only sales options, wow surprise surprise). I would love to see your executives jumping up and down when exposed to these levels of service, and I look forward to hearing from you, if you really give a damn about your customers. RICKY ***