CJ
Cole J
1 reviews | Active since Sept 2022
24 Jan 2025, 10:31
Rain sh-pain
You will never get the internet speed you pay for. Support is nonexistent, you will spend the whole day on hold if you call. If they do send a technician out, he'll give up halfway and show you a screenshot on his phone instead of doing a speed test on one of your devices. Absolutely horrible.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
24 Jan 2025, 11:17Hi Cole J
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply24 Jan 2025, 11:17
Official
Hi Cole J
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CJ
Cole J's updateReviewer Update
24 Jan 2025, 14:43Hi
When will your advanced department be in touch?
Regards
Cole
When will your advanced department be in touch?
Regards
Cole
CJ
Cole J's update24 Jan 2025, 14:43
Reviewer Update
Hi
When will your advanced department be in touch?
Regards
Cole
When will your advanced department be in touch?
Regards
Cole
CJ
Cole J's updateReviewer Update
24 Jan 2025, 14:48Hi
Also, please take note that at the time I took the contract out the package was advertised as 30mbps download AND upload
I would very much like the service I'm paying for to deliver what I'm paying for as advertised.
I will not be satisfied with anything less
Thanking you kindly
Cole
Also, please take note that at the time I took the contract out the package was advertised as 30mbps download AND upload
I would very much like the service I'm paying for to deliver what I'm paying for as advertised.
I will not be satisfied with anything less
Thanking you kindly
Cole
CJ
Cole J's update24 Jan 2025, 14:48
Reviewer Update
Hi
Also, please take note that at the time I took the contract out the package was advertised as 30mbps download AND upload
I would very much like the service I'm paying for to deliver what I'm paying for as advertised.
I will not be satisfied with anything less
Thanking you kindly
Cole
Also, please take note that at the time I took the contract out the package was advertised as 30mbps download AND upload
I would very much like the service I'm paying for to deliver what I'm paying for as advertised.
I will not be satisfied with anything less
Thanking you kindly
Cole
CJ
Cole J's updateReviewer Update
24 Jan 2025, 15:15Hi
Firstly, please just sort it out and stop telling me about environmental factors, the service worked before at a speed that was okay... like, if I pay for 30mbps and get 25mbps, that's forgivable, but my fastest download is 780kbps? That's nonsensical.
Secondly, you should include section 11.4 of your terms and conditions in your advertising, instead of "terms and conditions apply", because what you're doing by using this as an excuse is conducting false advertising.
Your coverage map says 5g, I'm within coverage and received proper service for a few days after receiving the router. I live ontop of a hill with clear line of sight to cellphone towers, in Centurion... I don't live in a cave lined with lead... just fix it please
Kind regards
Cole
Firstly, please just sort it out and stop telling me about environmental factors, the service worked before at a speed that was okay... like, if I pay for 30mbps and get 25mbps, that's forgivable, but my fastest download is 780kbps? That's nonsensical.
Secondly, you should include section 11.4 of your terms and conditions in your advertising, instead of "terms and conditions apply", because what you're doing by using this as an excuse is conducting false advertising.
Your coverage map says 5g, I'm within coverage and received proper service for a few days after receiving the router. I live ontop of a hill with clear line of sight to cellphone towers, in Centurion... I don't live in a cave lined with lead... just fix it please
Kind regards
Cole
CJ
Cole J's update24 Jan 2025, 15:15
Reviewer Update
Hi
Firstly, please just sort it out and stop telling me about environmental factors, the service worked before at a speed that was okay... like, if I pay for 30mbps and get 25mbps, that's forgivable, but my fastest download is 780kbps? That's nonsensical.
Secondly, you should include section 11.4 of your terms and conditions in your advertising, instead of "terms and conditions apply", because what you're doing by using this as an excuse is conducting false advertising.
Your coverage map says 5g, I'm within coverage and received proper service for a few days after receiving the router. I live ontop of a hill with clear line of sight to cellphone towers, in Centurion... I don't live in a cave lined with lead... just fix it please
Kind regards
Cole
Firstly, please just sort it out and stop telling me about environmental factors, the service worked before at a speed that was okay... like, if I pay for 30mbps and get 25mbps, that's forgivable, but my fastest download is 780kbps? That's nonsensical.
Secondly, you should include section 11.4 of your terms and conditions in your advertising, instead of "terms and conditions apply", because what you're doing by using this as an excuse is conducting false advertising.
Your coverage map says 5g, I'm within coverage and received proper service for a few days after receiving the router. I live ontop of a hill with clear line of sight to cellphone towers, in Centurion... I don't live in a cave lined with lead... just fix it please
Kind regards
Cole
CJ
Cole J's updateReviewer Update
28 Jan 2025, 20:04Hi
Could I kindly ask when you're planning on getting said team to do the investigation? I haven't been contacted yet, which doesn't surprise me.
Kind regards
Cole
Could I kindly ask when you're planning on getting said team to do the investigation? I haven't been contacted yet, which doesn't surprise me.
Kind regards
Cole
CJ
Cole J's update28 Jan 2025, 20:04
Reviewer Update
Hi
Could I kindly ask when you're planning on getting said team to do the investigation? I haven't been contacted yet, which doesn't surprise me.
Kind regards
Cole
Could I kindly ask when you're planning on getting said team to do the investigation? I haven't been contacted yet, which doesn't surprise me.
Kind regards
Cole