BA
Bryan A
1 reviews | Active since Nov 2019
07 May 2024, 10:51
Rain Services Suck!!!!!
Rain, Rain make it Rain..... Rain this interrupted service happening every forth nite is becoming a normal thing. Has the government taken over this company as well.?
Word of advice: instead of outsourcing ur services to India, invest in ur infrastructure first. Whilst u enjoy the profits of our hard arned money, we are constantly left in the dark with NO SERVICES and NO COMMUNICATION. Please do not become another Cell C catastrophe, depending on other companies infrastructure. Your services are an absolute nightmare, unfortunately we are forced to use this service coz of our location
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
07 May 2024, 11:04Hi Bryan A.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Rain's reply07 May 2024, 11:04
Official
Hi Bryan A.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
BA
Bryan A's updateReviewer Update
07 May 2024, 11:30It's the same excuses everytime, main tower is down. Then fix the main tower and make sure u have highly skilled technical staff to resolve this repetitive problem. Pls do not become another Cell C disaster
BA
Bryan A's update07 May 2024, 11:30
Reviewer Update
It's the same excuses everytime, main tower is down. Then fix the main tower and make sure u have highly skilled technical staff to resolve this repetitive problem. Pls do not become another Cell C disaster
BA
Bryan A's updateReviewer Update
07 May 2024, 12:53We been doing this for the last 4 months or so
BA
Bryan A's update07 May 2024, 12:53
Reviewer Update
We been doing this for the last 4 months or so
BA
Bryan A's updateReviewer Update
07 May 2024, 17:39RAIN, pls advise on ETA for services?
It's been a whole business day wasted. We complain abt loadshedding and yet our private sector SP are not far off.
Customers are again to carry more losses on top of losses. What happened to superior CX or at least consider offering some kind of rebate or credit for the loss of valuable time
It's been a whole business day wasted. We complain abt loadshedding and yet our private sector SP are not far off.
Customers are again to carry more losses on top of losses. What happened to superior CX or at least consider offering some kind of rebate or credit for the loss of valuable time
BA
Bryan A's update07 May 2024, 17:39
Reviewer Update
RAIN, pls advise on ETA for services?
It's been a whole business day wasted. We complain abt loadshedding and yet our private sector SP are not far off.
Customers are again to carry more losses on top of losses. What happened to superior CX or at least consider offering some kind of rebate or credit for the loss of valuable time
It's been a whole business day wasted. We complain abt loadshedding and yet our private sector SP are not far off.
Customers are again to carry more losses on top of losses. What happened to superior CX or at least consider offering some kind of rebate or credit for the loss of valuable time
BA
Bryan A's updateReviewer Update
08 May 2024, 09:12Unacceptable excuses for a SP. If Rain was not properly prepared to offer stable services, why jump into the market place and make empty promises to trusting customers that were only looking for alternatives.
We complain abt loadshedding affecting business ops, this downtime is absolutely ridiculous. How are we suppose to keep explaining the same problem to ours clients based in other countries? This is a serious problem and I think the regulators need to be informed of this ongoing problems that we pay for or our services get suspended when payment is a day late????????
I want to see a credit passed on my account or this will go very viral!!!!!
We complain abt loadshedding affecting business ops, this downtime is absolutely ridiculous. How are we suppose to keep explaining the same problem to ours clients based in other countries? This is a serious problem and I think the regulators need to be informed of this ongoing problems that we pay for or our services get suspended when payment is a day late????????
I want to see a credit passed on my account or this will go very viral!!!!!
BA
Bryan A's update08 May 2024, 09:12
Reviewer Update
Unacceptable excuses for a SP. If Rain was not properly prepared to offer stable services, why jump into the market place and make empty promises to trusting customers that were only looking for alternatives.
We complain abt loadshedding affecting business ops, this downtime is absolutely ridiculous. How are we suppose to keep explaining the same problem to ours clients based in other countries? This is a serious problem and I think the regulators need to be informed of this ongoing problems that we pay for or our services get suspended when payment is a day late????????
I want to see a credit passed on my account or this will go very viral!!!!!
We complain abt loadshedding affecting business ops, this downtime is absolutely ridiculous. How are we suppose to keep explaining the same problem to ours clients based in other countries? This is a serious problem and I think the regulators need to be informed of this ongoing problems that we pay for or our services get suspended when payment is a day late????????
I want to see a credit passed on my account or this will go very viral!!!!!