Rain Services

Their call center and WhatsApp service is very very bad. Agents don't tell a person the same thing and one ends frustrated and stuck to talking to the stupid robot. I upgraded my Rain101 by applying for the Loop. Then agent said on the 1st Aug I must contact rain and. cancel the Rain101. My account is doubled billed for both routers. I been trying to cancel rain101 & also to make arrangements to deliver it at the nearest rain store. I asked that they cancel it si i can make payment so I can have connection. I've been waiting and struggling to get any assistance regarding this mater, worst part I work from home I get paid per hour. I haven't worked for the past 2 days. So it means I won't work even tonight. Their service is very bad I'm really frustrated right now.