Rain service very unprofessional...

I have two rain accounts on my property, one for the main building and one for the tenants. First week in January both had no signal, both accounts reported to rain, different agents dealt with the two issues on the same property. The tenants issue was dealt with a Bradley Pillay, who tried to rectify the matter from his side, to no avail. He then couriered an external router and the problem was sorted. Warren Lopes who dealt with my account for the main dwelling, who, should not be dealing with the public, as he does not return calls or make an effort to resolve the issue at hand. Now, more than a month later and we are still without signal, after explaining to the agent that the other account, ON THE SAME PROPERTY, was sorted within a week. according to warren lopes who I spoke to now "It is an unfortunate situation".