Rain service very poor

For the past 6 months I must be calling in rain because they cut my Wi fi and always get rude and ****s of consultants. From January when I can am told I missed payment even now the is an invoice that I did not pay. Yet I know we were 3 at the same area with issues of connection. I think they are told to say the is an invoice missing payment. Very poor service this rain and hiring *********** people.