NM
Neo M
1 reviews | Active since Jul 2020
14 Apr 2021, 15:26
Rain service sucks
Geez Rain sucks guys. I made a sim swap and when the sim arrived I noticed it was not picking up connection - I had changed my apn and all that jazz. I know my device is compatible as well so I sent an email to the guys to say I am having connection issues. It has been 2 days mxm.
My account is not in arrears I don't understand. They have the worst turnaround time. Send an email you will speak to yourself I am telling you.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
14 Apr 2021, 15:48Good Afternoon Neo.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the network team for further assistance.
Thank you
Kind Regards
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the network team for further assistance.
Thank you
Kind Regards
Rain's reply14 Apr 2021, 15:48
Official
Good Afternoon Neo.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the network team for further assistance.
Thank you
Kind Regards
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the network team for further assistance.
Thank you
Kind Regards
Rain's replyOfficial
14 Apr 2021, 15:54Good afternoon, Neo.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.
Thank you
Kind Regards
rain
Rain's reply14 Apr 2021, 15:54
Official
Good afternoon, Neo.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.
Thank you
Kind Regards
rain
NM
Neo M's updateReviewer Update
15 Apr 2021, 09:59Hi guys.
I spoke to Nhlakanipho yesterday and he said he will get back to me. I have not received any communication. Assist please eish
I spoke to Nhlakanipho yesterday and he said he will get back to me. I have not received any communication. Assist please eish
NM
Neo M's update15 Apr 2021, 09:59
Reviewer Update
Hi guys.
I spoke to Nhlakanipho yesterday and he said he will get back to me. I have not received any communication. Assist please eish
I spoke to Nhlakanipho yesterday and he said he will get back to me. I have not received any communication. Assist please eish
NM
Neo M's updateReviewer Update
16 Apr 2021, 08:15 Your consultants will be your collapse I swear. Their doing absolutely *****. How can I wait 4 days to get assistance? We have to work from home, I am paying Rain every month but I am still spending buying data. This is ridiculous. I told your consultant the problem is this sim card, it is faulty. I could have received a new one already. I am going to write another honest review later if I have not been assisted. I will be blunt. People thinking Rain is a solution to their internet blues must know how terrible the customer service actually is.
NM
Neo M's update16 Apr 2021, 08:15
Reviewer Update
Your consultants will be your collapse I swear. Their doing absolutely *****. How can I wait 4 days to get assistance? We have to work from home, I am paying Rain every month but I am still spending buying data. This is ridiculous. I told your consultant the problem is this sim card, it is faulty. I could have received a new one already. I am going to write another honest review later if I have not been assisted. I will be blunt. People thinking Rain is a solution to their internet blues must know how terrible the customer service actually is.
NM
Neo M's updateReviewer Update
16 Apr 2021, 11:54Rain guys please do your job! I need to speak to a consultant!
NM
Neo M's update16 Apr 2021, 11:54
Reviewer Update
Rain guys please do your job! I need to speak to a consultant!