ZS
Zanele S
1 reviews | Active since May 2018
07 Jul 2022, 20:40
Rain service sucks
Router says no internet since last month and you still have not sorted the issue out or get back to me with information and I am still waiting for refund of last month and this month as your service sucks, they keep on promising to call us back or escalate our problem but never get solution all we need is our money back.
Helpful (0)
Replies (15)0
Replies (15)
Rain's replyOfficial
08 Jul 2022, 08:16Hi Zanele
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply08 Jul 2022, 08:16
Official
Hi Zanele
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
ZS
Zanele S's updateReviewer Update
08 Jul 2022, 08:22Rain
I have been getting this response since June and you still debited our account even though in June we had no internet and we still out of internet but you are good in debiting. Do sort out the issue Asap and we need refund for the lost time
I have been getting this response since June and you still debited our account even though in June we had no internet and we still out of internet but you are good in debiting. Do sort out the issue Asap and we need refund for the lost time
ZS
Zanele S's update08 Jul 2022, 08:22
Reviewer Update
Rain
I have been getting this response since June and you still debited our account even though in June we had no internet and we still out of internet but you are good in debiting. Do sort out the issue Asap and we need refund for the lost time
I have been getting this response since June and you still debited our account even though in June we had no internet and we still out of internet but you are good in debiting. Do sort out the issue Asap and we need refund for the lost time
ZS
Zanele S's updateReviewer Update
08 Jul 2022, 09:51Please do and get a refund for the lost time, when will the cable issue be fixed? In that case you guys should just stop the debit order till the issue is sorted.
ZS
Zanele S's update08 Jul 2022, 09:51
Reviewer Update
Please do and get a refund for the lost time, when will the cable issue be fixed? In that case you guys should just stop the debit order till the issue is sorted.
Rain's replyOfficial
08 Jul 2022, 10:02I have sent an email to the senior team to provide feedback on the cable issue
Rain's reply08 Jul 2022, 10:02
Official
I have sent an email to the senior team to provide feedback on the cable issue
ZS
Zanele S's updateReviewer Update
08 Jul 2022, 10:11Thank you
Do give us feedback and don't disappear like you do on Facebook, and also give us feedback on the refund for time lost.
Do give us feedback and don't disappear like you do on Facebook, and also give us feedback on the refund for time lost.
ZS
Zanele S's update08 Jul 2022, 10:11
Reviewer Update
Thank you
Do give us feedback and don't disappear like you do on Facebook, and also give us feedback on the refund for time lost.
Do give us feedback and don't disappear like you do on Facebook, and also give us feedback on the refund for time lost.
ZS
Zanele S's updateReviewer Update
09 Jul 2022, 06:49Rain
Please give us refund for last month and this month then you can freeze our account till the issue is resolved we can be waisting money like this now we have to buy data but you took our money with no service.
Please give us refund for last month and this month then you can freeze our account till the issue is resolved we can be waisting money like this now we have to buy data but you took our money with no service.
ZS
Zanele S's update09 Jul 2022, 06:49
Reviewer Update
Rain
Please give us refund for last month and this month then you can freeze our account till the issue is resolved we can be waisting money like this now we have to buy data but you took our money with no service.
Please give us refund for last month and this month then you can freeze our account till the issue is resolved we can be waisting money like this now we have to buy data but you took our money with no service.
ZS
Zanele S's updateReviewer Update
13 Jul 2022, 12:51Thank you Rain someone came to my house, however the issue is with the 5G tower in my area only 4G towers are working. So now we requesting to downgrade at the moment the 5G is having problems till is fixed and we get back to it when the issue is resolved and we would like to keep the router as we do not have alternative for 4G
ZS
Zanele S's update13 Jul 2022, 12:51
Reviewer Update
Thank you Rain someone came to my house, however the issue is with the 5G tower in my area only 4G towers are working. So now we requesting to downgrade at the moment the 5G is having problems till is fixed and we get back to it when the issue is resolved and we would like to keep the router as we do not have alternative for 4G
ZS
Zanele S's updateReviewer Update
13 Jul 2022, 14:13Okay we will buy the SIM card then can you freeze the 5G at the moment till the issue with tower is sorted, and we keep the router
ZS
Zanele S's update13 Jul 2022, 14:13
Reviewer Update
Okay we will buy the SIM card then can you freeze the 5G at the moment till the issue with tower is sorted, and we keep the router
ZS
Zanele S's updateReviewer Update
13 Jul 2022, 16:05Noted thank you so do we get a refund for this or what is the way forward?
ZS
Zanele S's update13 Jul 2022, 16:05
Reviewer Update
Noted thank you so do we get a refund for this or what is the way forward?
ZS
Zanele S's updateReviewer Update
13 Jul 2022, 16:06Noted thank you so do we get a refund for this or what is the way forward?
ZS
Zanele S's update13 Jul 2022, 16:06
Reviewer Update
Noted thank you so do we get a refund for this or what is the way forward?
ZS
Zanele S's updateReviewer Update
14 Jul 2022, 12:53Noted thank you, please do notify us immediately when the issue is resolved so we can continue with our 5G
ZS
Zanele S's update14 Jul 2022, 12:53
Reviewer Update
Noted thank you, please do notify us immediately when the issue is resolved so we can continue with our 5G
Rain's replyOfficial
14 Jul 2022, 13:11I will do that.
Thank you
Thank you
Rain's reply14 Jul 2022, 13:11
Official
I will do that.
Thank you
Thank you
ZS
Zanele S's updateReviewer Update
02 Aug 2022, 13:21Rain please advise if the tower issue in my area is resolved or not
Why are you guys saying we are owing you where as our SIM card is not in use as it was frozen because of the issue.
Why are you guys saying we are owing you where as our SIM card is not in use as it was frozen because of the issue.
ZS
Zanele S's update02 Aug 2022, 13:21
Reviewer Update
Rain please advise if the tower issue in my area is resolved or not
Why are you guys saying we are owing you where as our SIM card is not in use as it was frozen because of the issue.
Why are you guys saying we are owing you where as our SIM card is not in use as it was frozen because of the issue.
ZS
Zanele S's updateReviewer Update
02 Aug 2022, 15:05Noted thank you please unfreeze it and we will pay as long the tower is fine
ZS
Zanele S's update02 Aug 2022, 15:05
Reviewer Update
Noted thank you please unfreeze it and we will pay as long the tower is fine
ZS
Zanele S's updateReviewer Update
02 Aug 2022, 18:22Rain we have paid but our router is still not working please unfreeze the sim card ASAP, I have been trying to call you support with no answer
ZS
Zanele S's update02 Aug 2022, 18:22
Reviewer Update
Rain we have paid but our router is still not working please unfreeze the sim card ASAP, I have been trying to call you support with no answer