RAIN Service Provider cannot provide a service

All the remarkable marketing by RAIN and I succumbed when I needed a new LTE to go with them instead of my previous tried and trusted provided. Believing in their adverti*****ts.

For my efforts, I am having the most disappointing experience with them. I ordered (and paid for) my new 5G router and SIM on the 28th of November. It was delivered on the Tuesday 1st of December and it apparently takes 2 hours to activate the SIM (was told today that it is three hours). It was not activated that day. I logged a support ticket on the Wednesday, didn't hear anything back from them. Logged another ticket on Friday and STILL no word back from them. Eventually, exasperated with no WIFI, three bored kids and a mom whose work is being poorly affected by having no LTE, I phone RAIN support. I have spent two days getting the run around about activating the SIM and promises of activation and yet, nothing. Eventually on Tuesday they figure out that the SIM must be faulty because they cannot activate it. They organize an urgent delivery of a new SIM for today, Wednesday, the 9th of December (9 days of no WIFI) because it will "fix this problem". The new SIM was delivered just before midday today, they promised me, three hours MAXIMUM to get it activated.

Five hours later eventually I phone the support which had been making all the promises for the past few days and guess what. SIM is not activated. The lady on the call then activates the SIM but it STILL doesn't work. After another long call (21 minutes), I still don't have WIFI.

I have paid for this device that doesn't work to a service provider who patently cannot deliver a service, 9 days into being a client, my rating for RAIN is 0%. They take your money and then don't deliver on their promises.

Please do not get sucked in by their big promises because they do not deliver.