1 reviews | Active since Jan 2021
Rain service is utterly disgusting!
I have not had service since 07/07/2022 . I needed to purchase airtime since then to keep calling rain customer service for an update and keep getting the run around about what trouble shooting I need to do. Being **** to by the customer service representives everyday about what the issue is . I am also spending r70 per day to get to work as I usually work from home but due to this outage I need to travel to and from the office since the 7th July. This issue is ongoing I have asked to speak to a manager and the agent hung up on me . I am still waiting for a manager call!. This service is pathetic and to pay the amount of money I am paying and not getting the service and all extra money I've spent this week to be told when it's up and running I can claim a credit for days lost out on service. That is pathetic! I would like all the money back that I've spent calling rain aswell as my travelling to and from work . I will not be paying for thus service either as you are so quick to call someone back to gain a sale but when it comes to the frustration of a network issue you turn a blind eye.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
