1 reviews | Active since Feb 2020
Rain service is poor.
👎👎👎 I've seen the negative comments and thought, hey let me try it. the rain service is beyond poorest. i paid almost R970.00 now they want to debit R598 in my account, yet the agent from call centre are not helpful. "Imagine being charged for the services you did not use, on top of that the charges are over the premium like what the hell", Agents will hang up the phone on you or put you on hold for hours just so you can hang up. Spoke to Hlalisa from support but she just left me hanging, she said she will speak to her manager i have been waiting since. other i have called today from morning and they just left me hanging without any help. i called using ***. if this is how you train your employees at rain, it very poor. i want out of rain and i will look for another network that better such as Telkom, your network is useless even the signal is poor. you can't assist me so could you stop debiting my account and cancel my subscription with you because you train your employees to evade u son the call when we want to cancel the subscription. you are big ****MERS...
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
i whish Hello peter have options where i can post my invoice so that everyone can see what i am talking about to see if it is possible to pay for something you never used. It is like paying for food you never ate in the restaurant.
This is the message rain send me :
Hi Mpho
We have rectified your billing and you will need to pay an amount of R97.00 to be reconnected.
Thanks
rain
The Balance i paid for using the sim card on May R981.90, i paid this amount on July because i did not have the amount on June as i was expecting to pay R499, so i was not informed by the agent that i will be charged double amount on June i did not even had an option to pay Half amount so i paid the amount on 26 July 2023. Now they were trying to debit R595.58 after i paid R981.90. i have called them since yesterday and receiving bad attitude from the agents my issue is now being resolved after i referred my issue on hellopeter. Now why do i have to pay R97.00 after i paid the balance, and why do i have to be charged for the services i did not use🤷♂️🤷♂️🤷♂️
i am writing this on public so that people must know what will happen in future should they go for this service, i as well saw the negative comment but thought it was just a saying or mistakes, unfortunately i am experiencing them now. it's awful considering that i used my transport money so i can work from home now i have this situation.
i whish Hello peter have options where i can post my invoice so that everyone can see what i am talking about to see if it is possible to pay for something you never used. It is like paying for food you never ate in the restaurant.
This is the message rain send me :
Hi Mpho
We have rectified your billing and you will need to pay an amount of R97.00 to be reconnected.
Thanks
rain
The Balance i paid for using the sim card on May R981.90, i paid this amount on July because i did not have the amount on June as i was expecting to pay R499, so i was not informed by the agent that i will be charged double amount on June i did not even had an option to pay Half amount so i paid the amount on 26 July 2023. Now they were trying to debit R595.58 after i paid R981.90. i have called them since yesterday and receiving bad attitude from the agents my issue is now being resolved after i referred my issue on hellopeter. Now why do i have to pay R97.00 after i paid the balance, and why do i have to be charged for the services i did not use🤷♂️🤷♂️🤷♂️
i am writing this on public so that people must know what will happen in future should they go for this service, i as well saw the negative comment but thought it was just a saying or mistakes, unfortunately i am experiencing them now. it's awful considering that i used my transport money so i can work from home now i have this situation.