Rain service is pathetic and unacceptable

Good day,

***

On Saturday the 3rd of August I sent a message to support on your website detailing that on the 17th of July I requested to be placed on the off-peak unlimited package. At the beginning of this month I was still being charged per gig and I again requested to be placed on the off-peak unlimited package. I called support on Tuesday the 6th of August an I was told that the matter has been escalated and it would take between 24 to 48 hours to rectify the matter. It is now Saturday the 10th of August and I have not yet had any feedback. I have made many calls this week to support and they are still unable to rectify the issue.

This level of service is pathetic and unacceptable. I do not take kindly to this kind of tardiness and unprofessionalism. It has taken much longer than the stated 48 hours for you to rectify an error created on your system and still the matter is not rectified.