Rain Service is pathetic

Good morning, I am very irrate, my brother had a month to month subscription with Rain. Sadly he passed away on the 27th of September 2021. My brother's cvv number on the back of his debit card has faded away and I assisted with my card in the interim and he would pay me back every month. I have informed rain on the 1st of October that my brother has passed on and to please cancel his subscription. I spoke to Brenda who quoted me with the reference number *** at 17h08 I spoke with her. She advised she will cancel on her side and didn't ask for any contact details. You may listen to the call. On the first on November, to my surprise Rain debit's my card again and then I remembered my brother's password for the app and went into his profile only to find that nothing was done or cancelled. Then my brother's wife sent me an email that Rain had sent to my brother's email requesting his death certificate. So Rain requests the death certificate from the deceased himself. I am speechless. This is where Brenda should have asked me for my contact info. Then I sent the death certificate. Again they mail the deceased asking for his id, death certificate, my id and letter of executorship. Forgive me please, but this isn't a contract that we owe money or a claim we doing, juat cancel the debit order please as I have done all the necessary. Why do they need all these documents for what? There is no estate so there is no letter of executorship and I am telling you now to not debit my account again because its my account in my name and I dont need any documents to inform you to stop debiting my account. It seems that Rain is prolonging the cancellation so that they may run another debit order. This is pathetic service especially in the circumstances that I have lost my brother and now have to go through all this drama just to cancel. I have sent through all the documents they asked for last night with the exception of the letter of executorship as there is none due to no estate. So please remove my banking details and stop this immediately and pay back my R479 that was debited on the 1st of November please. I expect a response asap please and for my money to be paid back asap. Just as a bote, we immediately put off the wifi on the 1st of October and have not used the data or anything so please just comply with integrity as well and give me what is owed.

Regards Shireen