RAIN SERVICE IS BAD

My experience hasn't been great at all. Firstly, It took Rain 2 weeks to deliver the router. Reason being, that I had not paid when i had paid while on the line with the sales team and they confirmed payment was received. I then had to follow up on the delivery before they could pick up their system should no payment (if I hadn't called no one was gonna care). Finally I got the router and it wasn't activating after 16hours whereas the website says within 2 hours. I was then told I don't have coverage for 5g even though the sales team insteaded that I do even when I told them on the website doesn't show coverage. Then a manager, Mr Seawater said that he will send a technician to check if I can have better coverage as I was connected but it was weak. That was on the 11th December and agreement was that if the connection is not stable I will be able to cancel and get my money back. No one has given me feedback or anything. Today there isn't any connection, no communication at all, I called and I found out there is a tower down hence no connectivity. They will resolve it in 48 to 72 hours. I don't even know who to blame