Rain service is as slow as my internet

Once again, I'm here to try get my internet provider, Rain, to resolve my recently slow speeds (about a week) and get the speeds I'm paying for. I've logged 2 calls off their app and no one bothered to contact me. You'll get a message saying tickets have been logged but that's as far as that gets you. I've called them and calls mysteriously go dead. Ironic, they are a communication company, lol... The time that i did get through a full phone call with one of the agents, they helped with nothing. Most i got from that was yet another message saying it will escalated. 24hours later and here i am watching Netflix off my cell data. Its just so frustrating. Imagine if my payments every month was slow or short, do you think they will keep me as a customer? If someone at rain could legitimately help, that would preferred