RAIN SERVICE IS A DISASTER

I'm writing this review to express my extreme disappointment with RAIN's billing department. For the past four months, I've been struggling to resolve a billing error on my account. Despite numerous attempts to contact customer service and explain the issue, it remains unresolved.

( They used to bill me on the 25th, however my card expired in April and upon changing my card details i went onto their online service to make payment to my surprise they want me to pay again on the 1st which they claim their system automatically defaulted to the 1st after changing my card details.)

I contacted customer service via phone on a number of occasions. I submitted a complaint through the online portal from the 27 April 2024. I also sent emails on *** to simply request a billing date change. Unfortunately, none of my efforts have resulted in a solution. Each time I contact customer service, I'm given conflicting information or promised a resolution that never comes. This constant back-and-forth is incredibly frustrating and time-consuming.