YN
YOLANDE N
1 reviews | Active since Aug 2009
29 Mar 2022, 17:03
RAIN SERVICE GOING DOWN
The service use to be great but now it is not great. Called in 3 times today. Call was cut off twice. Every time I am told to switch the dive off and on again for flip sake just fix the problem which is that my internet is intermittent. Then I am told to put the router in another spot. WHY??? I have had perfect signal for at least a year. I was told the tower is congested well then you should not have signed up more people than the tower can handle. I don't pay intermittently so dont want intermittent service. Get people in the call centre that knows how to handle people and how to speak to people. Ref***
Helpful (0)
Replies (4)0
Replies (4)YN
YOLANDE N's updateReviewer Update
30 Mar 2022, 08:435G
19 Silver Street, Goedeburg Benoni
I was told I am connected to Brentwood Park Road tower which is congested as said in my initial message why would you sign up more people than the tower can handle?
When I bought the package I was not told that Rain would dictate to me as to where I can place the router in my house. I am super uninpressed
19 Silver Street, Goedeburg Benoni
I was told I am connected to Brentwood Park Road tower which is congested as said in my initial message why would you sign up more people than the tower can handle?
When I bought the package I was not told that Rain would dictate to me as to where I can place the router in my house. I am super uninpressed
YN
YOLANDE N's update30 Mar 2022, 08:43
Reviewer Update
5G
19 Silver Street, Goedeburg Benoni
I was told I am connected to Brentwood Park Road tower which is congested as said in my initial message why would you sign up more people than the tower can handle?
When I bought the package I was not told that Rain would dictate to me as to where I can place the router in my house. I am super uninpressed
19 Silver Street, Goedeburg Benoni
I was told I am connected to Brentwood Park Road tower which is congested as said in my initial message why would you sign up more people than the tower can handle?
When I bought the package I was not told that Rain would dictate to me as to where I can place the router in my house. I am super uninpressed
YN
YOLANDE N's updateReviewer Update
30 Mar 2022, 09:32It is off for 5 minutes on for 5 minutes it is intermittent so different times of the day. Yesterday it was off more than it was on and during weekends if it works it is very very very very slow
YN
YOLANDE N's update30 Mar 2022, 09:32
Reviewer Update
It is off for 5 minutes on for 5 minutes it is intermittent so different times of the day. Yesterday it was off more than it was on and during weekends if it works it is very very very very slow
YN
YOLANDE N's updateReviewer Update
30 Mar 2022, 12:03Ok so have I been connected to another tower
YN
YOLANDE N's update30 Mar 2022, 12:03
Reviewer Update
Ok so have I been connected to another tower
YN
YOLANDE N's updateReviewer Update
01 Apr 2022, 06:37So again no internet this morning!!!!!!!! How long does it take to fix a tower. This is ridiculous. My child homeschool and needs the internet to be working. How much dis discount do I get for the downtime
YN
YOLANDE N's update01 Apr 2022, 06:37
Reviewer Update
So again no internet this morning!!!!!!!! How long does it take to fix a tower. This is ridiculous. My child homeschool and needs the internet to be working. How much dis discount do I get for the downtime