Rain service deterioration

I have been using Rain for over a year and the service has deteriorated to the point where I am unable to attend online meetings due to unreliability. I am on the premium package at R999 per month, but the service drops out all the time. From 5 to 9am the service is poor. Sunday evenings are also a futile excercise as family time since you can not watch a movie without the streaming stopping and starting all the time. Today 24 Sept 2021 at 15h00 the service is so bad that I am unable to submit my review or read any reviews as the internet is off and on all the time. The router is green all the way, but there is no service at all. Whenever the service is back on, i will submit this, Last year between July and November the service was excellent, but since then I have logged issues every month. Downgraded to the standard package in December but the service was so bad that I requested upgrade to premium in January. I requested this every month and finally in July the upgrade was done, but with little effect to the poor service. Last week the rain technicians came out and did a config change on the router, but still no change in internet availability.