LB
Lawrence B

1 reviews | Active since Dec 2020

02 Mar 2021, 17:43

Rain Service as poor as their data connection.

I am now using Vodacom to post this, my 3rd official complaint on this portal. Clearly these complaints are not taken seriously. Or as seriously as when their operator says - I will personally call you back in the morning once my supervisor assists me. Bottom line - Rain cannot supply what they bill upfront for and then can’t answer or reply but are willing to ask again and again for email and phone contacts - not forgetting that the consumer has to continuously upgrade routers or fones... Sadly for Rain and the consumers - it seems that this is yet another “Big Talk - No Action” business... My email is the same when I subscribed - *** and my number is also the same ***. I won’t be holding my breath for your call. Really only because your one previous call exhausted your attempts to rectify YOUR problem - my connectivity. Rain will not contact me, as has been shown, because Rain cannot supply as promised - so their silence has become their answer. I’ll be looking for alternatives.

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Replies (2)
Rain
Rain's reply03 Mar 2021, 07:14
Official
Good morning Lawrence.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you.

Stay safe.

Regards
Mosa
LB
Lawrence B's update03 Mar 2021, 11:56
Reviewer Update
Mosa,

Send me your email or telephone number please.
I can not open a ticket.

Regards
Lawrence
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