Rain service a nightmare

Item: Rain
Rating: 1
Author: Talitha S

I order a 5G router on 2 March and they delivered a wrong model, because what was loaded on my Rain app didn't match the model and IMEI number on the router. As a result we were unable to configure nor use the router.

Logged three calls at which I was promised a call within 24 hours. Decided to call them today 6 March as no one EVER called.

I spoke to an agent that was not apologetic about the terrible experience I received. I told her I wanted to cancel the router, at no point did she make any attempts to retain me as a new customer or try to understand the nature of my problems.

It's this kind of service or lack there of that run businesses to the ground.

I will never ever sign up with Rain for anything.

Helpful (0)

Replies (2)

Rain's replyOfficial

05 Mar 2021, 13:22

Good afternoon Talitha.

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa

Rain's reply05 Mar 2021, 13:22

Official

Talitha S's updateReviewer Update

08 Mar 2021, 12:28

Dear Mosa

Please be advised that I am still waiting for the call regarding my cancellation. I called Rain to cancel my order on Friday 5 March, and guess what I made a follow up call today -since no one ever calls and my cancellation was not effected on the system.

I spoke to Lucia who was supposed to transfer me to another department but she hung up on me.

Mosa can you please arrange for a pick up of the 5G router, and a refund.

Talitha S's update08 Mar 2021, 12:28

Reviewer Update