Rain Service

I am extremely frustrated with Rain’s service. I made a payment towards my outstanding balance last month, yet the system still hasn’t reflected the amount I paid. I’ve submitted proof of payment twice, but nothing has been updated.

When I call, someone answers but remains silent, offering no assistance. I also requested that my account be cancelled, but instead, my balance keeps increasing—even though I haven’t been able to use the service due to the payment issue. This is completely unfair. How am I expected to pay when you haven’t even acknowledged my previous payment?