RAIN *** service

I am writing to formally raise a complaint regarding the level of service and customer support I have recently experienced with your company.

I initially contacted your support team to report an issue with poor network performance. While I did receive a detailed response outlining various steps I could take to try and resolve the issue myself, I found it concerning that no direct or proactive assistance was offered to address the root cause from your side.

Subsequently, I made an inquiry about your cancellation procedure. Shortly after this inquiry, I received a phone call from your team. However, instead of attempting to understand my concerns or resolve the ongoing network issue, the focus of the call was immediately on processing the cancellation.

This experience has left me with the impression that customer retention and service quality are not being prioritized. It is disappointing that my initial complaint about poor service was not treated with the urgency and attention it deserved, while my cancellation inquiry was acted upon so quickly without any effort to resolve the underlying issue.

As a customer, I expect a service provider to demonstrate genuine concern for service delivery and to actively work towards resolving issues before proceeding with account termination.

I kindly request that this matter be reviewed, and that I receive a response addressing:

The steps your company will take to properly investigate and resolve my network issues An explanation for the lack of support provided prior to initiating cancellation Assurance on how customer service standards will be improved going forward.