AA
Algar A
1 reviews | Active since Jan 2021
16 Feb 2021, 12:16
Rain service
i ended up not activating the service due to the service provider not assisting at all. after my previous complaint, someone contacted me via email and requested information from me. after submitting the information also with a screenshot of a speed test to prove how bad my connection is, no one bothered to get back to me. I made a decision on not activating as i cannot pay for something and can barely connect. My connection is so bad that i cant even connect on whatsapp.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
16 Feb 2021, 13:26Good afternoon Algar.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply16 Feb 2021, 13:26
Official
Good afternoon Algar.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
AA
Algar A's updateReviewer Update
16 Feb 2021, 13:36Good day
What is the point of me opening a ticket? I complained multiple times of the bad connection and without fail I would activate the service, at the end of the day I now eventually stopped activating due to me paying for something that I cannot use during the times I need it. Not once was your company taking me serious when I stated ill not activate again and not once have you decided to compensate me for activating something I cannot use. I believe with every service that is Provided, if a customer complain the issue has to be taken seriously, but with you guys, you just never took me serious.
What is the point of me opening a ticket? I complained multiple times of the bad connection and without fail I would activate the service, at the end of the day I now eventually stopped activating due to me paying for something that I cannot use during the times I need it. Not once was your company taking me serious when I stated ill not activate again and not once have you decided to compensate me for activating something I cannot use. I believe with every service that is Provided, if a customer complain the issue has to be taken seriously, but with you guys, you just never took me serious.
AA
Algar A's update16 Feb 2021, 13:36
Reviewer Update
Good day
What is the point of me opening a ticket? I complained multiple times of the bad connection and without fail I would activate the service, at the end of the day I now eventually stopped activating due to me paying for something that I cannot use during the times I need it. Not once was your company taking me serious when I stated ill not activate again and not once have you decided to compensate me for activating something I cannot use. I believe with every service that is Provided, if a customer complain the issue has to be taken seriously, but with you guys, you just never took me serious.
What is the point of me opening a ticket? I complained multiple times of the bad connection and without fail I would activate the service, at the end of the day I now eventually stopped activating due to me paying for something that I cannot use during the times I need it. Not once was your company taking me serious when I stated ill not activate again and not once have you decided to compensate me for activating something I cannot use. I believe with every service that is Provided, if a customer complain the issue has to be taken seriously, but with you guys, you just never took me serious.